Managed Services: Reshaping IT Roles

The field of information technology (IT) is always changing. Businesses are becoming more and more dependent on technology, which is driving up demand for qualified IT professionals. However, there is also a big change happening to the way IT professionals work. The growth of managed services is one of the main forces behind this transformation. Redolent, Inc is a leading company providing Managed Infrastructure Services including but not limited to Talent solutions, Cloud engineering service & Application development services.

We’ll look into the future of work for IT professionals in this blog post and see how managed services are changing the roles that they play. We’ll talk about the ever-changing skill sets needed, the possible advantages and difficulties of managed services, and how IT workers may adjust to this changing environment and succeed in it.


Managed Services: Reshaping the Future of IT Teams

The practice of contracting with a managed service provider (MSP) to handle particular IT responsibilities is known as managed services. These companies provide a variety of services, such as end-user assistance, cloud computing, network management, and security. There are various reasons why the use of managed services is increasing.

  • Cost-effectiveness: Compared to hiring full-time employees, MSPs can provide organizations with economies of scale and trained IT resources at a lower cost.
  • Concentrate on Core Business: Businesses can free up their in-house IT departments by giving more time to strategic projects than routine IT upkeep.
  • Enhanced Expertise: MSPs offer businesses access to abilities that may be limited in-house because they have a vast pool of expertise across numerous IT sectors.
  • Enhanced Security: To protect company data, MSPs can offer advanced security solutions and continuous monitoring.


On IT teams, the increasing adoption of managed services has a big effect. New opportunities are emerging, although certain traditional IT support professions may become fewer in number.

Evolving Skillsets for the Future IT Workforce

In the age of managed services, the future IT professional will need to modify their skill set in order to remain competitive. Here are some crucial areas of attention:

  • Strategic Thinking: IT professionals will need to have the ability to think strategically in addition to their technical expertise. This includes understanding the corporate objectives and integrating IT solutions to meet these targets.
  • Cloud expertise: Cloud computing is quickly taking over as the norm. Strong knowledge of cloud computing platforms and services, such as AWS, Azure, and GCP, is essential for IT professionals.
  • Automation and Orchestration: The use of scripting languages and automation technologies will be essential for optimizing IT processes. It will be helpful to have prior experience with programs like Ansible, Puppet, and Chef.
  • Security Awareness: New risks to cybersecurity appear on a regular basis. IT workers must be well knowledgeable about threat mitigation techniques and security best practices.
  • Collaboration and Communication: Strong relationships with internal and external stakeholders, including MSPs, require effective collaboration and communication abilities.


The Advantages of Managed Services for IT Experts

While managed services have the potential to change the traditional IT position, they also provide IT professionals with a number of advantages:

  • Decreased Workload: IT specialists can focus more of their time on strategic and creative work by giving regular tasks to an MSP.
  • Increased Learning Opportunities: Engaging with an MSP leads you to advanced methods and new technology, which promotes continuous growth.
  • Better Career Growth: The expertise and skills gained in a managed services setting can lead to new job opportunities in automation, security, and cloud architecture.
  • Work-Life Balance: By reducing the load of providing 24/7 IT support, managed services can improve work-life balance.

Challenges and Considerations for IT Professionals

Despite the benefits, there are also some challenges associated with the rise of managed services:

  • Job Security Concerns: other IT professionals may experience job insecurity as a result of routine tasks being automated and other operations being outsourced.
  • Loss of Control: Giving an MSP with certain IT tasks may make you feel as though you have less control over them.
  • Issues with Collaboration and Communication: Success depends on ensuring smooth communication and cooperation between internal IT departments and the MSP.


In order to overcome these obstacles, IT workers must take initiative in their work. Here are some essential pointers:

  • Embrace Continuous Learning: Always improve your skills and acquire up new ones that are relevant to the rapidly evolving IT industry.
  • Become a Strategic Partner: Put your attention on refining your analytical skills and aligning IT solutions with business strategy.
  • Build strong Relationships: To guarantee a good working relationship, encourage strong communication and cooperation with the MSP.



The growth of managed services will influence the nature of work for IT professionals in the future. Even if positions in the past may change, new opportunities are opening up. IT professionals may adjust to and thrive in the managed services age by embracing lifelong learning, cultivating strategic thinking, and working well in groups. The key takeaway is that flexible and progressive IT professionals with the ability to use their knowledge to close the gap between business requirements and technological solutions have a bright future in the workforce.

Talk to us today to know more about our Managed Infrastructure Services including but not limited to Talent solutions, Cloud engineering service & Application development services.

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